12.22 Fifth of ten components of a thinking environment: Ease

With Rebecca Norton, I explore the significance of genuinely doing what it takes to put others at ease, and helping them relax, finding more scope than is usual to think, and to use that thinking to improve performance. When we remove the felt need to hurry what we say, when we make clear we are interested, and are not just waiting to talk, the quality of thinking and contribution is massively enhanced.

 

A lot more on this and many other free downloads at my website: www.andrewgibbons.co.uk