14.15 The Management of Conflict Escalation

This learning conversation with Rebecca Norton focuses on how, often with great difficulty, it is possible to influence and even to manage conflict escalation.

In a situation where escalation is inevitable, prevention may not be possible. That said, a skilled conflict manager can exert influence over the process, so they do not become a powerless victim of events that are beyond control.

Rebecca introduces the 'STOP' model, which is a practical guide to making this happen.