{"store":{"baseInfo":{"podcastTitle":"The learning ear","slug":"thelearningear","podcastDescription":"Regular learning-rich audio on coaching, leadership and a lot more","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/11503528/The_Learning_Ear_grey6u00q.png","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/11503528/The_Learning_Ear_grey6u00q_1200x628.jpg?s=36ba784106e7c0761b122b7dfadfa8d3&e=png","podcastUrl":"https://thelearningear.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/thelearningear/feed.xml","theme":"frontrow3","podcastDeepLink":"https://www.podbean.com/pw/pbblog-79htu-af87a8?from=usersite","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":30,"gmtAdjustment":"GMT+00:00","useDaylightTime":1,"value":0,"text":"(GMT+00:00) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London","daylightStartTime":"Last Sunday of March +1 Hours","daylightEndTime":"Last Sunday Of October +1 Hours","timezone":"Europe/London"},"podcastDownloads":null,"totalEpisodes":166,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"Andrew Gibbons","enableEngagementStats":true,"shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-79htu-af87a8-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Podbean App","link":"https://www.podbean.com/pw/pbblog-79htu-af87a8?from=usersite","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/2dWq4IH3DERWtnpNoNw6bz","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null},{"name":"Amazon Music","link":"https://music.amazon.com/podcasts/60ed479c-2da4-4dcf-ac60-8d3d2aceaa03","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/AmazonMusic.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Helvetica"},{"id":"SecondaryFont","val":"Lato"},{"id":"PlayerColor","val":"#ff6d00"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":"https://www.podbean.com/images/favicon.ico"},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#ffffff"},{"id":"BackgroundImage","val":"/assets/frontrow3-banner-lignht.jpg"},{"id":"BackgroundImageForMobile","val":null}],"episode-list":[{"id":"EpisodeListType","val":"list"},{"id":"EpisodesPerPage","val":"20"},{"id":"EpisodeStats","val":"hide"}],"navigation":[{"id":"NavigationFontColor","val":"#FFFFFF"},{"id":"NavigationBackgroundColor","val":"#000000"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Subscribe","type":"Link","value":"https://www.podbean.com/site/podcatcher/index/blog/Y55evMfxYugY","text":"Subscribe","subitems":[]},{"id":"Profile","type":"Link","value":"https://www.podbean.com/user-wqq2o2Uqgu83","text":"Profile","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer1"},{"id":"FooterFontColor","val":"#ffffff"},{"id":"FooterBackgroundColor","val":"#000000"},{"id":"FooterCopyright","val":"Copyright 2021 All rights reserved."},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container1":[],"customize-container2":[]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":[],"metas":null,"appConfig":{"package":"com.podbean.app.podcast","app_store_id":973361050,"app_name":"Podbean","scheme":"podbean"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":"https://www.podbean.com/site/podcatcher/index/blog/Y55evMfxYugY","showFeed":true,"showTopBar":true,"enableWebSiteLike":true,"organizationName":null,"organizationPageLink":null},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"userLikeCheckedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"https://thelearningear.podbean.com","apiCommonParams":{"t":"684fcaed","clientSignature":"e6e22e5bd4be33f5be73702f6e8be7a1","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":0,"commentsTotalPage":0,"commentsPage":1,"commentEpisodeId":"pb16752987-2tfq2","episode":{"id":"pb16752987","idTag":"2tfq2","title":"36.02 Narration of selected quotes from ‘The Loyalty Effect‘","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog11503528/rope-1465291_1920_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog11503528/rope-1465291_1920_1200x628.jpg?s=677daa71832e3d575fa9dab7e919b2de&e=jpg","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog11503528/rope-1465291_1920.jpg","previewContent":null,"content":"

Fred Reichheld's classic book that really drills into customer loyalty issues and measures.

A lot more on this and many other free downloads at my website: www.andrewgibbons.co.uk

","publishTimestamp":1617460469,"duration":2162,"mediaUrl":"https://mcdn.podbean.com/mf/web/pm4z8t/3602_Loyalty_Effect76jhz.mp3","mediaType":"audio/mpeg","shareLink":"https://admin5.podbean.com/embed.html?id=pb-2tfq2-ffa15b","likedCount":null,"deepLink":"https://www.podbean.com/ew/pb-2tfq2-ffa15b","transcriptUrl":null,"permalink":"/e/3602-narration-of-selected-quotes-from-the-loyalty-effect/","downloadLink":"https://www.podbean.com/media/share/pb-2tfq2-ffa15b?download=1","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":0,"status":"publish","hasMoreContent":false,"chaptersUrl":null,"explicit":false},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-2tfq2-ffa15b","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1","reloadStats":false,"userIdEncrypted":null,"userProfilePicture":null,"username":null,"isVerified":false,"loadUserInfo":false,"loginUrl":"https://www.podbean.com/site/user/login?return=https%253A%252F%252Fthelearningear.podbean.com%252Fe%252F3602-narration-of-selected-quotes-from-the-loyalty-effect%252F&rts=ebd3802b008de7005f800fea7784a8253332e834","recaptchaV3Loaded":false,"recaptchaV2Loaded":false,"likesLoaded":false,"commentLikeMap":{},"commentOffset":0},"episode":{"id":"pb16752987","idTag":"2tfq2","title":"36.02 Narration of selected quotes from ‘The Loyalty Effect‘","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog11503528/rope-1465291_1920_300x300.jpg","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog11503528/rope-1465291_1920_1200x628.jpg?s=677daa71832e3d575fa9dab7e919b2de&e=jpg","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog11503528/rope-1465291_1920.jpg","previewContent":null,"content":"

Fred Reichheld's classic book that really drills into customer loyalty issues and measures.

A lot more on this and many other free downloads at my website: www.andrewgibbons.co.uk