9.23 Quotes from ‘The Promise that changes everything‘ p28-64

This is the second set of direct quotes from Nancy Kline's challenging, practical, and radical book.

This is not complex theory or psycho-babble.

Here you will find, as I have, straightforward insights that can be used to make every contact with a fellow human work better.

Packed with 'I can try that today' thoughts, it is a rare gem that can truly make a serious and positive difference.

The messages may be clear and indisputable, the changes we need to make to a lifetime's bad conversational habits are as hard as it gets.