The learning ear

9.21 Should a coach ever interrupt?

I feel coaches interrupt more than is typically helpful. Interruptions distract, and disrupt thinking, and there is a case for either as a default, or for a specified part of a contact that a coach should only speak when invited by the client...

 

A lot more on this and many other free downloads at my website: www.andrewgibbons.co.uk 

5.19 A four part learning model with teeth

Here I briefly summarise when with learners I have used deliberately and consciously, each of the four options: Appeasement, Accommodation, Challenge and Confrontation.

 

A lot more on this and many other free downloads at my website: www.andrewgibbons.co.uk 

40.34 Coaching contracting - options and issues

Rebecca Norton and I discuss various ways to clarify roles, expectations and boundaries for all coaching stakeholders.

 

A lot more on this and many other free downloads at my website: www.andrewgibbons.co.uk 

7.30 Customer service for real: The MD and the Bus Driver

How bringing a Managing Director and the customer minibus driver together made a serious and positive impact.

 

A lot more on this and many other free downloads at my website: www.andrewgibbons.co.uk 

46.24 Creating an environment conducive to thinking

Rebecca Norton and I discuss Nancy Kline's work around finding 'Time to Think'.

 

A lot more on this and many other free downloads at my website: www.andrewgibbons.co.uk 

12.33 The ERIC model of learning

ERIC: Effort, Reward, Immediacy and Conditioning.

 

A lot more on this and many other free downloads at my website: www.andrewgibbons.co.uk 

8.13 The HELP learning model explained

The HELP model: Humility, Energy, long term perspective and practice.

 

A lot more on this and many other free downloads at my website: www.andrewgibbons.co.uk 

3.32 Overview of the DRIP learning model

The DRIP model: Difficulty, Relevance, Impact and Persistence.

 

A lot more on this and many other free downloads at my website: www.andrewgibbons.co.uk 

36.02 Narration of selected quotes from ‘The Loyalty Effect‘

Fred Reichheld's classic book that really drills into customer loyalty issues and measures.

 

A lot more on this and many other free downloads at my website: www.andrewgibbons.co.uk 

19.00 Engagement: Meaning what?

Engagement, a word used a lot, but does it really mean and to what specific workplace behaviours does it relate?

 

A lot more on this and many other free downloads at my website: www.andrewgibbons.co.uk 

19.52 Engagement observed

Jon Bowles and I discuss when we have seen true engagement in the workplace, and what prompt this.

 

A lot more on this and many other free downloads at my website: www.andrewgibbons.co.uk 

27.35 Narration of ‘The Fifth Discipline‘ selected quotes part 2

Second and final part.

 

A lot more on this and many other free downloads at my website: www.andrewgibbons.co.uk 

19.15 Narration of 'The Fifth Discipline' selected quotes part 1

A special book, with significant and very use-able insights - save hours of reading time.

45.45 The emotionally intelligent organisation

Here I am with Vicky Henderson, who gives a very informed, expert overview of how different and very effective, a truly emotionally intelligent organisation really is.

Content and timings summarised at my website...see the link at the homepage www.andrewgibbons.co.uk 

30.42 Narration of selected quotes from: ‘A Complaint is a Gift‘

I read and note selected quotes so the learning is not lost. Here I narrate my chosen quotes from this excellent, so practical book.

 

A lot more on this and many other free downloads at my website: www.andrewgibbons.co.uk 

49.51 Are most 'teams' in truth, 'working groups'?

With Jon Bowles explaining why it matters that the word 'team' is not misused, what true teamworking looks like, and why so few real teams deserve the title.

9.03 Customer service for real: The ambush

The story of how I got two disgruntled high value customers as shock 'guests' to a Board meeting of a complacent organisation that was losing customers because they didn't listen to them.

9.57 The positive management of redundancy

With Jon Bowles I work through some of the key learning points from over sixty structured interviews with very senior HR practitioners on how best to manage redundancy.

7.20 Four types of people during and after redundancies

Using my Financial Times report research, I present four types of people during a redundancy process, highlighting some of the key issues this prompts.

50.18 The emotionally intelligent leader

In conversation with Vicky Henderson on why emotionally intelligent leaders are so rare and special.

Content and timings summarised at my website...see the link at the homepage www.andrewgibbons.co.uk